Supporting Emergency Services and Crisis Response from Space: Through a Human-Centered Response

In an increasingly interconnected world, the need for reliable emergency response services has never been more critical. FocusPoint International (FPI), our new ELEVATE partner and a leader in critical event management, is at the forefront: providing Emergency Response as a Service (ERaaS) to individuals and organizations on the move.

 

At the heart of FocusPoint's operations is a clear ethos: "Empowering people on the move to live life to the fullest and being there for them when unforeseen events trigger the need for emergency response". This mission statement encapsulates the company's dedication to providing comprehensive support to those who venture into the unknown, whether for business, leisure, or adventure.

 

This is where the Overwatch x Rescue™(OxR) plan, one of FPI’s key offerings, serves as the essential “human-in-the-loop" layer in the satellite and telecom ecosystem. OxR is an emergency SOS subscription service providing 24/7 incident, accident and emergency assistance coordination for outdoor enthusiasts. For end-users that means peace of mind, whether they are adventuring off-grid, working remotely, or venturing into environments with limited connectivity.

 

The OxR plan includes a proprietary SaaS solution that allows FPI to ingest distress signals and SMS messages from satellite-enabled devices to prosecute emergency assistance requests and coordinate rescues at the point of incident, all with no cost to the user.

 

FocusPoint believes the next layer of connectivity isn't just technical; it's human. While machines can connect us, it takes trained professionals to protect us. For that reason, FPI’s Crisis Response Centers are staffed by first responders, search and rescue specialists, and former military personnel, providing a high level of expertise and readiness. This elite team operates 24/7/365 to effectively coordinate complex rescue operations, no matter the time or place.

 

The company also extends its capabilities to IoT device integrations, offering real-time sensor monitoring and proactive issue detection. By combining their connected device expertise with scalable IoT solutions, they can deliver significant value across various industries, including travel, energy, and logistics. With FocusPoint, customers gain a trusted partner in managing emergencies and maintaining operational continuity.

 

Some of the real-life scenarios include:

• SOS activations during outdoor adventures or remote/lone work (24/7 emergency assistance and rescue coordination in both areas with cell service connectivity and without it)
• Financial protection against costly rescue operations or medical evacuations, with no monetary limits or reimbursements
• Home hospital repatriation if injured abroad
• Response to natural disasters and security incidents