Overhead view of houses where Viasat Internet is available

What is Connect America Fund Phase II (CAF II)?

The FCC's CAF II program focuses on expanding high-speed internet access to millions of consumers who otherwise wouldn't have access. 

Viasat is a proud participant in CAF II, and offers plans with discounted satellite internet, and phone service (Viasat Voice), to qualifying service areas.

  • Viasat residential and business CAF II Connection 25 plans start as low as $89.99/mo.
  • More discounts may be available with Lifeline (see below)
  • Residential and business phone service (Viasat Voice) available separately
Woman using Viasat Internet to get work done

What is Lifeline?

Lifeline is a federal benefit that lowers the monthly cost of phone or internet service. The Voice phone service discount is $5.25/mo.* The internet discount is $9.25/mo. These discounts are offered in addition to discounted CAF II plan prices. 

Eligible households can only qualify for the internet or Voice Lifeline discount. For example, if you qualify, your household can receive either the Voice discount or the internet discount, but not both. Lifeline benefits are nontransferable.

How to qualify for CAF II and Lifeline

Step #1 View CAF II plans

Visit our service lookup tool and enter your home address to see if Viasat offers CAF II plans in your area. 

Enter your address

Step #2 Check if you qualify for Lifeline

Visit Lifeline's National Verifier to see if you qualify for additional discounts (not available for businesses), and if you do, hold onto the authorization code to use when ordering CAF II service plans from Viasat.

Visit Lifeline

Step #3 Order now

If we offer service in your area, you can order an internet plan online or by phone. If you're interested in a Viasat Voice plan or have qualified for Lifeline, please call:

1-855-851-7419

Do you need phone service?

Viasat Voice

Viasat Voice phone service is offered with Viasat's CAF II plans. Voice is a feature-packed, reliable, and affordable phone service delivered over Viasat's satellite network. You can order Voice as a standalone service or combine it with your CAF II internet plan offered at a discount. Let us know if you'd like to add Viasat Voice when you call to order service.

Woman using Viasat Voice home phone service

Frequently asked questions

All about CAF II

The FCC's CAF II program focuses on expanding high-speed internet access to millions of people who otherwise wouldn't have access. Viasat (through its subsidiary, Viasat Carrier Services, Inc.), is a proud participant in CAF II and offers plans with discounted satellite internet and phone service to qualifying service areas.

You can check to see if you are in a CAF II qualifying area by using Viasat's service availability lookup tool at this link, or by calling 1-855-851-7419

If you are a New Customer, you will be required to sign a customer agreement that contains the CAF II addendum with a 1-year contract.

If you are a Current Customer, you will be transitioned to a new 1-year contract.

Yes, the residential and business CAF II Connection 25 plans are eligible to purchase additional High-Speed Data.

The services currently available to add on to the CAF II plans are EasyCare and Viasat Voice.

At this time, Viasat does not support combining the ACP and Lifeline discounts with CAF II internet plans. 

All about Lifeline and Link-Up

Lifeline is a federal benefit that lowers the monthly cost of phone or internet service for eligible customers. It may be applied as a discount with Viasat's residential CAF II plans. The Lifeline discount is available per household only (not per person) and is nontransferable.

The discounts for qualified customers are: $5.25/month for voice-only service OR $9.25/month for internet service. The discounts cannot be combined. The Voice-only Lifeline discount is only available unitl 12/1/2024. The federal government is eliminating the standalone voice discount for most locations on 12/2/2024.

Eligible households can qualify either online via the government's National Verifier website or via a written application (Oregon residents see below). For more information on how to qualify, click here.

You qualify if your income is at or below 135% of the federal poverty level OR you or someone in your household is a participant in one of the following programs: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans and Survivor Pension Benefit OR you are a Tribal lands resident who participates in Lifeline qualifying tribal programs. 

Please visit https://www.lifelinesupport.org/ to apply online or call the Lifeline Support Center at 1-800-234-9473

You can also apply by mail by printing your application from https://www.lifelinesupport.org/wp-content/uploads/documents/get-lifeline/LI_Application_NVstates.pdf and mailing it, along with your proof of eligibility to USAC, Lifeline Support Center, P.O. Box 9100 Wilkes-Barre, PA 18773.

Residents of Oregon can determine eligibility here:

Oregon: https://apps.puc.state.or.us/rspf/otapapp.asp

1-800-848-4442

1-800-648-3458 (TTY)

Important: Once your application has been approved, please call us at 1-855-851-7419 with your application I.D. confirming your eligibility.

Yes, the Lifeline discount can be added to an account as long as you have qualified for Lifeline and Viasat is able to confirm your eligibility.

If qualified and you live on federally recognized tribal lands and/or you participate in select tribal programs, you may be eligible for a Link-Up program discount of up to $100 off your Voice installation fees.

Viasat Voice with CAF II plans

Viasat Voice phone service is offered with Viasat's residential and business CAF II plans. For residential plans only, you can order Voice as a standalone service or combine it with your CAF II internet plan offered at a discount. 

Concerns about CAF II or Lifeline

If you do not believe that Viasat has satisfactorily addressed any concern regarding your service, billing, or account, you have the option to file a formal complaint with the local public utility commission.

State specific information for CAF II and Lifeline

Georgia residents

Unresolved complaints concerning Lifeline service can be directed to the Georgia Public Service Commission's Consumer Affairs Unit at 1-404-651-8600 or toll-free at 1-800-869-1123

For additional CAF II and Lifeline information, click here.

 

 

Oregon residents

To determine Lifeline eligibility, click here

1-800-848-4442

1-800-648-3458 (TTY)

Pennsylvania residents

Contact the PA Public Utility Commission (PUC), Bureau of Consumer Services (BCS) for help with unresolved questions, or complaints regarding Lifeline at 1-800-692-7380; or by using the online Informal Complaint Form, which can be found at: https://www.puc.pa.gov/complaints/informal-complaints/

Utah residents

Utah Division of Public Utilities

P.O. Box 146751 Salt Lake City, UT 84114-6751

1-801-530-7622 or 1-800-874-0904

https://dpu.utah.gov/

https://psc.utah.gov/complaint-process/

For additional CAF II and Lifeline information, click here.

Additional information

Have any questions? Visit our FAQs page

or call 1-855-851-7419 - agents are available 7am - 10pm MT Monday - Friday and 9 am - 7pm MT Saturday/Sunday.

Viasat motif

*The Voice-only Lifeline discount is $5.25 per month until 12/1/2024. The federal government is eliminating the standalone voice discount for most locations on 12/2/2024. For more details, visit https://www.usac.org/lifeline/resources/program-data/#Census

Viasat Voice: Additional charges for calls to destinations oustide of the United States, the District of Columbia and Canada and for directory assistance calls. 911 service through Viasat Voice's satellite technology may be limited in comparison to 911 service available through traditional landline telephone carriers.

Keep your Viasat service up and running during power outages. Learn more about backup battery power.

Service plans through the Connect America Fund - Phase II (CAF II) are provided by Viasat Inc.'s affiliate Viasat Carrier Services, Inc. Offer available to qualifiying customers. One-time standard installation fee may be charged at the time of sale. Internet or Voice require 12 mo. minimum service term. Minimum service term does not apply to Lifeline subscribers. Equipment lease fee is $15.00/mo. Taxes and surcharges may apply. After 600GB of data usage, Viasat will significantly slow and/or restrict internet service, or certain uses of internet service, until the end of the monthly measurement period. Speeds and streaming video quality are "up to," will vary and are not guaranteed. Service is not available in all areas. Offer may be changed or withdrawn at any time. 

Lifeline discount is only available to eligible residential customers with a CAF-II Connection 25 service plan or CAF-II Viasat Voice-Only Connection Plan.