Energy Services Customer Support

Available to you around the clock and around the world.

Information to provide when reporting an issue:

  • Name
  • Phone Number
  • Alternate Phone Number
  • Email Address
  • Company Name and Location of Site(s) involved
  • Detailed description of the problem


A Customer Support Center (CSC) representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.


Escalations occur at the discretion of the on-duty CSC Supervisor. Customers, Regional Leads and Sales can always contact the CSC at any time to escalate. Internal and external clients may request severity or impact escalations at any point they deem necessary through a CSC Supervisor.

Primary Contacts:

General Support Contact




Supervisor, Global CSC



Manager, Customer Support Center (CSC)

Email CSC Manager


24/7 Global


United States


U.S. Toll-free


CSC Email

For customers outside of the United States, you can call the following local numbers that will connect you to our Global CSC.


South America/Brazil











Qatar Toll-free






Saudi Arabia




+968.800.78728  *

*can only be dialed from within the Oman calling region


Singapore / Asia-Pacific