Energy Services Customer Support

Network Operations Center:

Available to you around the clock and around the world.

Information to provide when reporting an issue:

  • Name
  • Phone Number
  • Alternate Phone Number
  • Email Address
  • Company Name and Location of Site(s) involved
  • Detailed description of the problem

 

A NOC representative will provide an incident ticket number used to track the incident. The customer provided contact information will be used for the initial notification via email when the ticket is created.

 

Escalations occur at the discretion of the on-duty NOC Supervisor. Customers, Regional Leads and Sales can always contact the NOC at any time to escalate. Internal and external clients may request severity or impact escalations at any point they deem necessary through a NOC Supervisor.

Primary Contacts:

General Support Contact

+1.888.9.RigNet

+1.281.674.0130

customercare@rig.net

 

Supervisor, Global NOC

+1.888.974.4638
+1.281.674.0130
nocsuper@rig.net

 

Manager, Network Operations and Security Center (NOC)

+1.281.674.0647
+1.346.383.5939
NOC_Manager@rig.net

Region-specific

24/7 Global

+1.888.9.RigNet

United States

+1.281.674.0130

U.S. Toll-free

+1.888.974.4638

NOC Email

customercare@rig.net

For customers outside of the United States, you can call the following local numbers that will connect you to our Global NOC.

 

South America/Brazil

+55.22.2123.2898

 

Qatar

+974.4458.6020

Qatar Toll-free

+974.800.6020

 

Dubai

+971.4.367.6010

 

Saudi Arabia

+966.13.510.6020

 

Oman

+968.800.78728  *

*can only be dialed from within the Oman calling region

 

Singapore / Asia-Pacific

+65.6491.2020

 

Australia

+61.8.9224.5420