Comprehensive Guide to Viasat's Connect America Fund (CAF II) and Lifeline Programs
CAF II Program:
- Viasat participates in the FCC’s Connect America Fund (CAF II) program to expand high-speed internet access to underserved areas.
- Viasat offers plans with discounted satellite internet and home phone service to qualifying service areas.
Lifeline Program:
- If you qualify, the Lifeline discount is $5.25 a month* for voice-only service OR $9.25 a month for internet service.
- The Lifeline discount is available per household only – not per person – and is non-transferable. If qualified, and you live on federally recognized tribal lands and/or participate in select tribal programs, there are additional savings available including: up to a $25 a month discount – this can be added to the Lifeline internet discount for a total monthly discount of up to $34.25.
Who qualifies for the Lifeline program?
- You qualify if your income is at or below 135% of the federal poverty level OR you or someone in your household is a participant in one of the following programs:
- Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans and Survivor Pension Benefit. You are a tribal lands resident who participates in Lifeline qualifying tribal programs
Click HERE to see if you qualify.
Current CAF II Customers
Account Management
Use My Viasat, an online account management tool, to:
- Change installation time
- Check data usage
- Pay your bill
- Manage other account details
- Designate a third party to receive billing and account notifications.
Service Interruptions
- In case of service interruptions, call Customer Care at 855-851-7419.
- Have a record of the date and time of the service interruption when contacting Customer Care.
Billing Information
Viasat is a paperless company, and your payment method is charged on the same date every month. You will receive monthly emails with bill details, and you can always review your monthly charges and payment due date on My Viasat. It's important to keep a payment method on file for your monthly payment. If you do not timely pay your bill, your service may be suspended or disconnected.
Contract Information
The minimum service term for the CAF Connection plan with Viasat Internet and/or Voice begins on the date of your installation and continues for 12-months. Please click here to access a copy of the Customer Agreement for important information regarding your rights and responsibilities.
- Automatic payments from a credit card or bank account
- Online payments through the My Viasat customer portal
- Payments via the My Viasat mobile app or text messaging
- Payments through the automated phone system (IVR)
- Keep your account current with monthly service charges to maintain participation.
- If you miss a payment, your service may be suspended and/or disconnected.
- If your account is disconnected, you are responsible for any outstanding balance and must return your leased equipment within 30 days to avoid an unreturned equipment fee of up to $300.
- When you place your order for the CAF plan, you will receive an order confirmation email with important account information. This same information can be found on My Viasat.
- Viasat Account Number
- Internet Service Plan
- Data Allowance
- Streaming Video Resolution
- Monthly Service Fee
- Any Additional Discount
- Lifeline Discount
- Voice Monthly Fee (if applicable)
- Voice Promotional Offer (if applicable)
- Monthly Lease Fee
- Payment Method
- The email mentions a 12-month minimum service term starting from the installation date and provides a link to the Customer Agreement.
If you have questions or concerns and would like to contact an agent, please call 855-851-7419. Hours are 10 am-7 pm EST. You may also visit our website at www.viasat.com, and you may visit our help center for self-help articles. To contact us by mail, please use the below address:
Viasat Carrier Services, Inc.
c/o Viasat, Inc.
349 Inverness Drive South,
Englewood, CO 80112
- If Viasat fails to resolve your service, billing, or account issues, you can file a formal complaint with the local public utility commission.
- Reach out to Viasat Customer Care at 855-851-7419 from 10 am to 7 pm EST for further assistance.
You may contact the commission via the below options:
Colorado Public Utilities Commission
1560 Broadway, Suite 250
Denver, CO 80202
303-894-2070 or 800-456-0858
dora_puc_website@state.co.us
https://puc.colorado.gov/utilityproviders