Billing FAQ
- Viasat is a paperless company, and your payment method is charged on the same date every month. You will receive monthly emails with bill details. You can always review your monthly charges and payment due date on My Viasat.
- You will receive a billing summary by email each month with a summary of the total charges. The best way to view your current or past bills is to log into My Viasat. Once you log in, go to Billing and then you can view or download your monthly statements.
- If you need to make a one-time payment, go to My Viasat and then billing. It’s important to keep a payment method on file.
- We encourage all customers to set up automatic bill pay so you never miss a payment!
- Log into My Viasat and select billing
- Select view bill for the bill you would like to print
- There are two buttons in the upper right hand corner to print or download your statement
Your first statement is emailed at the start of your bill cycle date, usually within four days of installation. This first statement is typically larger than your future monthly bills because it includes:
- The charge for your first full month of service.
- The first few days of service before the billing date.
- If applicable, it will also include any one-time charges related to your setup and installation.
Here are the most common reasons your bill may have changed from the previous month:
- Promotional Discount Ended: Viasat occasionally offers promotions that provide credits to your account for a limited time, such as a $10 credit for the next three months. When the promotion or courtesy credit period ends, the monthly credit also stops.
- More High-Speed Data Purchased: Some Viasat plans allow you to purchase additional high-speed data, which can increase your bill.
- Service Plan Change: If you upgraded to a new plan with a higher price, you may see an additional (prorated) charge on your next statement for the days between the old and new plans.
- Payment Due Date Change: If you moved your payment due date forward, and this change extends the current billing cycle to more than 30 days, your next bill will be slightly higher to account for the extra days. For example, moving the due date from the 6th to the 10th results in a 34-day billing cycle. The prorated adjustment will only affect the next month's bill.
- Unpaid Balance from the Past Month: If you had an unpaid balance from the previous month, it will be added to your current bill.
- Increased State or County Fees: Occasionally, state or county taxes, user fees, or other charges issued by your local government may increase. These changes will affect the balance of your future monthly statements.
- You can always check your payment activity on My Viasat, under billing and then view recent activity. For automatic monthly payments, regardless of payment method, you will receive an email on your payment due date letting you know the payment is processing.
- If your credit card or ACH fails for your monthly payment, you will receive an email the following day alerting you the payment failed. The emai lwill provide you with options to make the payment. Make sure you have a valid email on file so you receive emails from us and your service isn’t interrupted. You can view/update your email address on My Viasat or by calling us at 855-463-9333.
Log into My Viasat
- To change your payment due date, click on Billing at the top of the screen
- Locate Change bill date under the Payments section
- Choose your desired payment due date
- Confirm your payment due date
Yes, you can make a payment in My Viasat in advance of your billing date.
All refunds will be sent by check.
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