Viasat Fixed Wireless Technical Support
This article will help you change your Fixed Wireless Wi-Fi Network Name, Wi-Fi Password, or complete a factory reset if you forgot your password as well as provide information to troubleshoot slow speeds and connectivity issues.
NOTE: This article provides technical support on the Titan Unit Only. If you have the Baicell’s Indoor Unit, please click HERE.
- Check the PoE adapter LED is on, and the CPE & PC ETH cables are securely connected. The CPE LED should work as described.
- Check the PC NIC driver is properly installed and configured.
- Check and make sure you are within the mobile network coverage area and the unit is attached to the network.
- Check with your data provider that the SIM card is activated.
- Check and verify your computer has proper NIC interface configured (DHCP or static IP). Unplug the PC ETH cable and reconnect again if required.
- If necessary, you may reboot the CPE by power off/on the CPE unit.
If you are having issues with your service, you can contact our customer support line at 1-855-463-9333, Monday-Friday between 10 AM and 7 PM Eastern Time.
The device integrates basic firewall functions, as well as DMZ, port forwarding, UPnP and other functions. Adjust the setting of these functions according to the needs of your web application.
In case of the need for a password reset, the device can be reset by pressing (using a pin) the reset button next to the SIM card slot for 10 seconds and then wait for the CPE to reboot and complete the restart. The user can then be allowed to use the original default login password to gain access to the unit WEB GUI again.
To perform a software update on the device, find the software upgrade page in the device management page and select the upgrade file for the device according to the prompts on the screen. The device upgrade operation supports the choice of restore factory settings or not.
The Advanced Setting page gives options to reset the device, restore factory default settings, and perform and restore operations for device configuration.
- A Factory Reset will also reset the Wi-Fi name and password to the default found on the bottom of the PoE adapter.