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Viasat Fixed Wireless Indoor Unit Technical Support

NOTE: This article provides technical support on the Baicell's Indoor Unit Only. If you have the Titan Unit, please click HERE.

Basic Troubleshooting for Slow Speeds or Connectivity Issues

  1. Inspect the integrity and location of the Indoor Unit

    • Ensure the Indoor Unit is in a suitable location for optimum signal. Ideally, the Indoor Unit should be on the top floor, near a window and powered on.

  2. Check that all 4 LED lights are solid 

    • If all LED lights are solid, move on to Network Troubleshooting.

    • If the top LED lights are blinking -this means the Indoor Unit is searching for the best tower to connect to.

      • Try moving the Indoor Unit to the other side of the home, near a window and reboot to try and reach a different tower. Note: This step may need to be repeated and tried in different areas of the home until solid LED lights are achieved. 

    • If you are still unable to achieve solid LED lights contact our customer support line at 1-855-463-9333, Monday-Friday between 10 AM and 7 PM Eastern Time.

Older couple on laptop at home

Network Troubleshooting

Father working from home with son on lap

  1. Confirm your device is connected to the correct Wi-Fi network and you are using the correct password.

    • The default Wi-Fi SSID and Password for both the 2.4G and 5G networks can be found on the sticker at the bottom of the Indoor Unit. 

      • Both network names start with an ‘EG’ if you did not change the default network name.

      • Note: If the Wi-Fi Password listed on the label displays "PASSWORD" as the default, use the last 8 characters of the SN number as the Wi-Fi Password instead.

    • Helpful Tip: For better performance connect devices to the 5G network that are closer to the Indoor Unit, for devices that are farther away connect to the 2.4G network. 

    • If you forgot your Wi-Fi Password and need to change or reset to default credentialS, please read the section on changing your Wi-Fi network name and password.

  2. Test your device within a few feet of the Indoor Unit

    • If you see improvement you might be experiencing Wi-Fi interference, try repositioning the Indoor Unit to a better location.

    • If you do not see improvement contact our customer support line at 1-855-463-9333, Monday-Friday between 10 AM and 7 PM Eastern Time. 

Change Your Wi-Fi Network Name and Password

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Step 1:

Connect a PC or laptop directly to the Indoor Unit using an ethernet cable or use a smartphone or tablet device that is already connected to the Indoor Unit’s Wi-Fi network.

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Step 2:

Open a browser and type in the IP address URL that is listed on the bottom of the Indoor Unit.

Baicells User Login and Password
Step 3:

Log into Baicells Web Interface using the following credentials:

  • Username: admin
  • Password: admin 
Step 4 Fixed Wireless
Step 4:

From the left-side menu, select the Network and WLAN Settings (Do not select WAN Settings)

Step 5 Fixed Wireless
Step 5:

The Wireless Overview screen will open and display the Wi-Fi enable networks for both 5G and 2.4G SSIDs. The default SSID (Wi-Fi) Network Names begin with an 'EG' when looking at the list of available Wi-Fi networks. Note: SSID - Stands for Service Set Identifier and is your Wi-Fi network name. 

 

For example: EG3561M-C1A0-5G is the default 5G Network

Image of ESSID and KEY
Step 6:

Select the Settings button for the network you wish to change the name or password for. You will see there are two main Configuration sections:

  • Device Configuration: Do not change any of these settings
  • Interface Configuration:  This will display the ESSID and Key field
    • ESSID Field: Update this to rename the network (Helpful Tip: Include the 2.4G or 5G in the Network name to differentiate between networks)
    • Key Field: Update this to change the default password 
  • If changes are made to the ESSID or Key field, select Save & Apply
  • All devices will need to be connected to the new network name with the new password
Viasat Fixed Wireless Indoor Unit FAQs

  • Your unit comes with your SIM card already inserted. 
  • Do not remove your SIM card
  • If you need to reinsert your SIM card locate the SIM slot on the back of your unit
  • Insert the card with the gold fingerprint facing towards the left side of the unit and the notched side is facing up 
Fixed Wireless SIM Card

Check your Wi-Fi network. Your unit comes with two networks, 2.4 GHz and 5 GHz. It is best to connect to the 5 GHz network while closer to the Indoor Unit and the 2.4 GHz network further away. 

Your unit might be having an issue connecting to a cell tower. Unplug your device, move it to a different side of your home and plug it back in. Allow the device a few minutes to find the nearest cell tower. If you are still seeing blinking LED lights, repeat this process on another side of your home.

Follow these steps if you forgot your Wi-Fi password or cannot login to the Indoor Unit settings to change the password

  1. Use a pin to press and hold down the reset button on the back of the unit for 10 seconds
  2. The unit will factory reset, this will take a few minutes but the LED lights on the front of unit will blink off and on

Once all 4 LED lights are solid, open your Wi-Fi settings on your device and connect to one of the Wi-Fi Networks that start with 'EG'. Your default Wi-Fi Password is located on a sticker on the bottom of the Indoor Unit. Note: If the Wi-Fi Password listed on the label displays "PASSWORD" as the default, use the last 8 characters of the SN number as the Wi-Fi Password instead.

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