Viasat Fixed Wireless FAQs
This article addresses frequently asked questions regarding Viasat Fixed Wireless
Viasat Fixed Wireless is fast internet, delivered to your home through a local cellular tower using a Unit with built-in Wi-Fi. This service is different than our traditional satellite internet service.
Viasat will ship you a unit that can be self-installed usually in under 10 minutes.
No, moving the Unit to a different location other than the service address is prohibited as outlined in the customer agreement.
Your equipment will arrive 5-7 business days after you have electronically signed your customer agreement. You will receive an email confirmation when the unit is shipped.
You will receive an email from services@sertifi.net within 1 business day of placing your order.
- Click the Review & Complete button on the email to launch the Customer Agreement
- Read the terms and conditions.
- Click “Sign Here” and type your signature.
- Then click “Finish &Submit Electronically.”
- You will receive a confirmation screen along with the option to print your signed agreement.
Viasat will ship you a Fixed Wireless outdoor, self-install kit that has all the cables and mounting materials required. You will also receive a Wi-Fi router to install inside your home.
No, customers will not be required to return the equipment and there are no fees associated with not returning the equipment.
For best performance, select an open location on a top floor, away from large electrical devices, like TVs and microwaves. The window should be near a power outlet and facing your nearest cell tower . Click HERE to find the nearest cell tower. See: Setting Up Your Indoor Unit for detailed instructions.
Visit my.viasat.com and enter your Viasat account number. Your account number can be found in your Welcome email.
- My Viasat supports basic billing functions for Fixed Wireless subscribers.
- You can do things like make a payment, update your payment, and view your bill.
- If you need support for things like account changes, or data usage, please contact customer care at 1-855-463-9333, Monday-Friday between 10 AM and 7 PM Eastern Time.
- Since Viasat is a paperless company, you won’t receive a statement in the postal mail. You’ll be able to view your monthly statement online when logged into My Viasat web or My Viasat mobile app.
- You’ll pay your Viasat statement by providing us with a form of payment that we’ll automatically charge on the same day each month. We’ll send you an email at that time advising you the payment is being processed. We bill a month in advance, so the payment will be for the next 30 days of service. You can choose to pay with a credit/debit card or a bank account (ACH transfer). Once you’re set up with automatic payments, you’ll always be able to view your statement online using My Viasat for web or the My Viasat mobile app.
Your 800 GB resets on the night of the 8th every month. Your Viasat bill cycle date will not match your usage reset date. To confirm your Viasat bill cycle date, check My Viasat.
To find out how much data you have used, please contact customer care at 1-855-463-9333, Monday-Friday between 10 AM and 7 PM Eastern Time.
Unfortunately, at this time, Viasat add-ons such as EasyCare, Voice, Shield and Data Boost are not supported with the Fixed Wireless service.