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Data Allowance Policy Overview

To ensure equitable network access for all customers and prevent heavy usage by a few from degrading overall network performance, Viasat has implemented a Data Allowance Policy (DAP).

Unlimited Plans have a monthly data threshold of High-Speed Data. 
  • To learn more about our Unlimited Data Policy, click here.
  • After you reach your High-Speed Data usage, you will continue to receive unlimited data, referred to as Standard Data. Click here to learn how to purchase more High-Speed Data for your Unlimited plan.
  • Viasat may prioritize Standard data behind other customers during network congestion, which will result in slower speeds.  

  • The Data Allowance Policy ensures that all Viasat customers get a fair amount of access to the Internet over our network.
  • For more detailed information and the entire Data Allowance Policy, click here.
  • The best way to determine your data usage allowance is to see what plan you're on by logging in to My Viasat. 

  • When you reach 100% of your monthly data usage allowance, we will send an email alert to your account's contact email address on file.
  • You can also view your current data usage on My Viasat.
  • Your service or particular uses of your service may be substantially slowed and restricted. Certain web pages and applications will take significantly longer to load and not view some services.

Some tips are helpful to use less data while still enjoying your Internet! Check out this article to learn How to maximize your data.

  • Your service, or particular uses of your service, will be very slow or curtailed:
    • Streaming a high-definition (HD) video requires a substantial amount of bandwidth
      • The video will not load, or it takes an extremely long time for videos to download
      • Emails with no attachment can be sent and received with minimal delay
    • How to buy more High-Speed Data with My Viasat

  • Yes! Your data usage allowance will automatically reset to the amount included with your package (e.g., 10 GB).
    • If your package includes a Free Zone, all restrictions will be removed during that time. Unsure what plan you're on? Log into your My Viasat to see your current plan.
    • You can change your package to one with a higher data usage allowance. You can change your package at any time on My Viasat.
  • You can buy more data, and the data will be at normal speeds. Click HERE to learn how to buy more High-Speed Data.
 

  • You can monitor your current data usage online on My Viasat.
  • When your usage reaches 70% and 90% (with the exception of some plans) of the data allowance in a monthly measurement period (the measurement period is the same as the billing cycle), we will send a notification email alert to the email address on file.
  • You will receive an additional email alert when you reach 100% of your monthly data allowance.

Yes, you can make a payment in My Viasat in advance of your billing date.

 

  • Viasat's Free Zone provides 3-5 hours of 100% un-metered, fast speeds to download or upload movies, games, music, and software updates. Upload photo galleries, blog postings, and videos to perform online backups. 
  • Speeds are restored, and restrictions are lifted at the beginning of the Free Zone.
  • Data usage does not count towards your monthly data usage allowance.
  • If you have already used up your Data Allowance for the month, you can still use the Free Zone at the normal speed.

  • You will receive a notification when you have used 70% and 90% of your data usage. Your usage exceeded at least 70% or 90% of your data usage allowance when the notification was sent to you. The email is a real-time email notification. 
  • Please disregard the usage notification email if your current usage is below 70% or 90%.

Find the information here: https://www.viasat.com/legal/.

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