Acceptable Use Policy
The Acceptable Use Policy (AUP) outlines the terms and conditions for customers' use of our network and internet services. It specifies the acceptable and prohibited activities to ensure a high-quality service for all users.
Summary of Prohibited Activities
- Legal Compliance: Do not use our service or equipment to break any laws.
- Unsolicited Bulk Email: Do not send unsolicited bulk email (spam).
- Service Degradation: Do not knowingly degrade service for other users.
Consequences of Violations:
- Customers who engage in these activities will be held responsible.
- We reserve the right to take steps to prevent or correct such actions, including blocking emails and terminating service.
In Exchange:
- Adhering to the AUP ensures you receive the best possible service.
Our Acceptable Use Policy outlines the terms under which a customer may use our network.
We set rules for permissible activities to provide the best satellite internet experience possible for all Viasat customers.
- Customers cannot resell the service or engage in illegal activities, such as spamming or copyright infringement.
- Customers must comply with the law and not attempt to do anything that might compromise the network or security.
- It holds customers responsible for any damage caused by their activities and allows us to take preventative and corrective actions, including blocking emails.
- It provides information about who to contact if a customer believes copyright infringement occurred.
While the service can work with a third-party wireless network or router, we do not offer installation or troubleshooting assistance for these devices, including connections to the router and network cards.
We make every effort to overcome the inherent delay (latency) of the signals that travel to and from our satellites.
- Many online games will experience a noticeable lag or delayed effect, normal and expected with any satellite internet network. As a result, some online games have an inferior performance with this service, and some online games may not work at all.
- We've identified various games that appear to work well on our Viasat network and are happy to share the names of those games with you. Each game is programmed to handle latency differently.
- For example, FIFA 2013 performs differently on our network from NBA 2013 due to how these games have been programmed to manage or account for latency.
- Please note, online games often use a lot of bandwidth and may cause you to exceed the usage thresholds under our Data Allowance Policy overview.
VoIP services should work fairly well on Viasat service, but we do not guarantee quality service levels for customers.
- We offer our own VoIP service, Viasat Voice, which is specifically designed to use satellite internet.
- You will notice a slight delay using VoIP over satellite due to latency.
Home SSL-based VPN solutions may work over our service without significant performance degradation. However, we do not recommend or support any VPN solutions.
- Using a VPN connection may increase your bandwidth usage and run the risk of violating the Data Allowance Policy overview.
- Our Customer Care will not provide any technical assistance for Using a Virtual Private Network (VPN) with Viasat Internet issues.
Customers may use a web camera over the network for person-to-person interactive communications (such as instant messengers) but not as a web or video server.
- Customer Care does not provide any technical assistance with streaming video/audio applications or servers.
No, we consider any server behind our satellite modems a violation of the Acceptable Use Policy.
A server is any application, program, or service that runs on a customer's computer and provides another person, computer, or software application access to information or data from a remote location through the satellite modem.
Repeated violations of the Acceptable Use Policy allow us to terminate the Customer Agreement for breach of contract.
- If the minimum term of the contract is not satisfied, the customer must pay Early Termination Fees.
Typically, video conferencing solutions will not work over the Viasat network. They upload video and audio streams from behind a satellite modem, and currently, Viasat Customer Care cannot provide any technical assistance with these applications.
- Placing a server behind the Viasat satellite modem is a violation of the Acceptable Use Policy.
A computer configured to allow a VNC (remote desktop connections) behind a Viasat satellite modem will function. However, VNC modem-to-modem connections may not work if the satellite modems are not provisioned in the same carrier.
- We will not provide any technical assistance for this application.