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Viasat Wi-Fi Gateway 3 FAQ

Viasat Wi-Fi Gateway 3 Modem

This article walks you through how to set up and use your Viasat Wi-Fi Gateway 3 (VWG3), along with quick troubleshooting tips to keep your service running smoothly.

 

For full details, you can also refer to the official quick start guide HERE.

Viasat Wi-Fi Gateway 3 Modem

The questions and information below is for the Viasat Wi-Fi Gateway 3, pictured here. If your modem is different, click HERE.

 

Your Viasat Wi-Fi Gateway 3 kit includes:

  • Viasat Wi-Fi Gateway 3 (modem/router combo)
  • Power cord
  • Ethernet cable
  • The technician will provide the Network Power Adapter. See the user guide HERE

  • Place your gateway in a central, open location
  • Keep it away from thick walls or electronics that may cause interference
  • Regularly restart your device if you notice performance issues

  1. Connect Your Equipment
    1. Connect the coaxial cable (from your satellite dish) to the port labeled “Satellite In” on the Network Power Adapter
    2. Plug the blue Ethernet Cable into the Network Power Adapter and plug the opposite end into the Viasat Wi-Fi Gateway 3 “WAN” port
    3. Plug the power adapter into an electrical wall outlet
  2. Setting up your Viasat Wi-Fi Gateway 3
    1. Plug the Viasat Wi-Fi Gateway 3 into power
    2. Ensure the blue Ethernet cable is connected to WAN port from the Network Power Adapter
  3. Power On 
    1. The gateway will power on automatically
    2. Allow several minutes for it to fully boot up and establish a connection
  4. Connect to Wi-Fi
    1. Look for your network name (SSID) and password on the label on the bottom or back of your gateway
    2. On your device, select the Wi-Fi network and enter the password

Once connected, you should be able to browse the internet.

You can manage your Wi-Fi settings and network preferences through the gateway interface:

  1. Open a web browser
  2. Go to https://viasatrouter.com
  3. Log in using the admin credentials set up at the point of install
  4. From here, you can:
    1. Change Wi-Fi name and password
    2. View connected devices
    3. Adjust network settings

  1. Connect to the default SSID via Wifi (located underneath the router) if not already connected
  2. Once connected, splash page is uploaded. If page is not visible, go to Google Chrome and type: https://viasatrouter.com
  3. On Raven's GUI page 'Set up your new Viasat Wi-Fi Gateway' will be displayed
  4. Click “Lets Go”
  5. Click “Test Connection” (verifies an IP)
  6. Click “Set Up Wi-Fi”
  7. Set up “Router Password”
  8. This is the admin password used to access Router Settings
  9. Set a password and re-enter it to confirm
  10. Set up “Wi-Fi Network”
  11. Enter Wi-Fi Network Name (SSID)
  12. Enter Wi-Fi Password
  13. Click 'Complete my set up'
  14. Select “ok” to save changes
  15. Router will reboot

Click HERE for a list of status lights and their description.

No Internet Connection

  1. Ensure the VWG3 is connected to the Network Power Adapter via Ethernet and the Network Power Adapter has the Satellite COAX cable plugged into it
  2. Confirm the Network Power Adapter and VWG3 are both plugged into power
  3. Ensure the Network Power Adapter switch is in the On position
  4. Reboot the equipment (See reboot steps below)
  5. Wait 5–10 minutes for reconnection

Reboot Steps:

  1. Power cycle the equipment
  2. Unplug modem and router (if separate devices) from the electrical outlet and shut down your device. On the VWG3, flip the switch on the Network Power Adapter and unplug the VWG3 
  3. Then restore the power to your equipment in the following order:
    1. Network Power Adapter - Wait until Network Power Adapter locks before powering up anything else
    2. VWG3- Wait until router is fully 'locked' before doing anything else

Wi-Fi Not Appearing

  1. Confirm the gateway is powered on
  2. Move closer to the gateway
  3. Restart the gateway

Slow Speeds

  1. Check how many devices are connected
  2. Move closer to the gateway for a stronger signal
  3. Try using an Ethernet connection for better performance

  1. For VWG3 press and hold the Reset button on the back of the VWG3 until the LEDs on the VWG alternate flashing between white and red (Approx 20 seconds). Allow the VWG3 to reboot when it comes back online; the Status LED may be solid white, or the Status, Internet/Wan, Wi-Fi LEDs will blink white. In either case the default network should appear and the customer will need to recomplete the VWG3 Wi-Fi set up
  2. You will need to reconfigure your Wi-Fi again. See FAQ: Setting up Network for the first time or after Factory Reset

For detailed diagrams, advanced setup, and additional troubleshooting, see the full guide: 
https://www.viasat.com/wifigateway.

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