Troubleshooting Connectivity - Slow Speeds

Why Test Your Internet Speed?

Testing your internet speed helps you understand the performance of your connection.

Stop All Internet Usage: Ensure no one else in your household is using the internet to get accurate results.
Visit Speedtest.net and follow the on-screen prompts.

Download Speed: The rate at which data is transferred from the internet to your device.
Upload Speed: The rate at which data is transferred from your device to the internet.

Multiple Users: Other people using the internet can slow down your connection.
Device Updates: Ensure your operating system and browser are up-to-date.
Router Placement: Place your router in a central location to improve Wi-Fi coverage.
Network Congestion: Speeds can be slower during peak usage times, typically in the evenings.
Viruses and Malware: Run a virus scan to ensure your device is clean.
Reboot Devices: Rebooting your computer and modem can help improve performance.

Steps to Troubleshoot:

Check Your Plan: Make sure you haven’t exceeded your monthly High-Speed data allowance, if your plan has one. Consult My Viasat for details about your plan, data allowance, and usage.
Run a Speed Test: Use Speedtest.net to check your current speeds, as detailed above.
Stop Other Usage: If speeds improve when others stop using the service, the issue might be with your router or another device on the network.
Reset your modem: Similar to other electronics, you can reset your modem by unplugging it, waiting a few moments, then plugging it back in. (Or review this Help Center article for additional information and details.)
Clear Your Browser: Keep your browser up-to-date and clear cache and cookies.
Check for Outages:
- Verify if there is heavy storm activity affecting the signal.
- Check for network outages on the Customer Care Help Line.

Practical Tips:

Monitor Data Usage: Stay within your data allowance to avoid slower speeds.
- Visit My Viasat to purchase Data Boost or change your plan to get additional High-Speed Data. Note: Not all plans have the option to purchase Data Boost.
Purchase Additional Data or Upgrade Your Plan: If you frequently run out of High-Speed Data, consider buying additional data bundles or changing your plan. Data Boost High-Speed Data options start as low as $9.99! You can browse plans, buy Data Boost, and more on My Viasat. Learn more HERE.
Set Video Quality: Manually set lower video quality on streaming platforms to reduce data consumption. Learn more HERE.
Optimize Wi-Fi Coverage: Place your router in a central location and avoid obstacles.
Troubleshoot Speed Issues: Follow the steps outlined in the troubleshooting section above.

Plans with a data allowance:

High-Speed Data: These plans come with a set amount of High-Speed Data.
Standard Data: Once High-Speed Data is used up, you will have unlimited access to Standard Data, which can result in slower speeds.
Network Congestion: During peak times, your speeds may be further reduced and prioritized behind other customers.
Data Boost: If you frequently run out of High-Speed Data, you can purchase additional data bundles or consider changing your plan to better fit your usage needs. Learn more HERE.

Viasat Unleashed:

The Viasat Unleashed plan comes with unlimited data. If at any time your data usage is trending to exceed the "typical usage" of a residential customer on our network, you may have reduced priority during times of network congestion resulting in slower speeds. Typical usage represents the data usage of 70% of residential customers on our network. Please visit www.viasat.com/legal to view Viasat’s Unlimited Data Policy for more details.
To see if Unleashed is available in your area, visit My Viasat and go to Usage and change plans under your plan details. You can view plan options in your area.