Troubleshooting Connectivity - No connection to Viasat network

There are several reasons for not getting any internet signal, and they range from a network outage on our end to computer and router problems on your end.

Heavy thunder or snowstorms can affect service, although it's usually for a brief period.
Keep in mind that the internet ground station antenna that serves your location may be in another part of the country, so whether there could impact service even if it's clear where you are.
How will the weather affect my Viasat Internet service?

There are a few options to check for a network outage in your area:
- The quickest way is to call 1-855-463-9333 and our automated system will tell you if you are in an outage.
- You can also look up network outage alerts on our My Viasat mobile app. Click here: Manage your service with the My Viasat mobile app to learn more and download it on your iOS or Android device.
- If you are a California customer, please click here for more information and to check your address in our Outage Map.

Ensure your Viasat modem/gateway and router (if applicable) are plugged into a power outlet.
The Viasat modem/gateway should have a steady solid light (see FAQ below)

Ensure the coaxial cable is securely screwed into the modem/gateway.
- If you are using a 3^rd party router for Wi-Fi make sure your ethernet cable is connected to the Viasat modem/gateway WAN port and the other end is securely pushed into the router Wan port.

Unplug your Viasat modem/gateway from the power outlet for 30 seconds then plug it back in, allow 5-10 minutes for your modem to come online.
- If you are using a 3^rd party router follow these steps for reboot:
  - Unplug your modem and router.
  - Plug your modem in after 10 seconds and allow 5-10 minutes for the modem to come back online.
  - Plug in the router and allow time for it to come back online.
- If you are still having trouble proceed to the next step.

Log in to the app
Tap Help
Tap Run Diagnostic
The app will provide you with additional information to help resolve your issue

If you are unable to use the app, and and still having trouble give us a call 1-855-463-9333.

For assistance downloading the app click below.

For iOS phones, click here
For Android phones, click here

Check out this article for more information about the My Viasat Mobile app and how it can help you manage your Viasat service, Manage your service with the My Viasat mobile app.