Viasat CyberProtect FAQs

Getting Started with Device Protection, Identity Monitoring, and Parental Controls

Welcome to Viasat CyberProtect, powered by Bitdefender. This guide will walk you through how to quickly set up protection for your devices, secure your personal information, and manage your family’s online safety—all in one place.

Women with CyberProtect

  • To add Viasat CyberProtect, please visit My Viasat or call us at: 855-463-9333.
  • Customers that reside in AR, CA, CO, D.C., IL, MA, NJ, NY, OR, TN or VA, may remove Viasat CyberProtect in My Viasat, by selecting Account Info & Settings, My Plan & Add-ons, Manage Plan or Add-ons, and following the required prompts. For all other customers, please call us at 855-463-9333.

You may cancel the service at any time. If you cancel during your billing cycle, Viasat CyberProtect will remain in effect until the end of that billing cycle and will terminate on the next billing cycle date.

Once you have placed the order for Viasat CyberProtect, please follow these step-by-step instructions to activate your Viasat CyberProtect subscription. 

  1. Your login credentials for Bitdefender Central will be the same credentials as My Viasat.
    1. If you’re not already registered for My Viasat, you’ll need to register before proceeding to step 2. Visit My Viasat to create your account—you’ll need your account number to complete registration.
    2. If you have My Viasat login credentials, please proceed to step 2.
  2. Go to Bitdefender Central and enter the email address associated with your My Viasat credentials.
  3. Enter your My Viasat email address and password.
  4. Your subscription is now active.

Yes, you can add Viasat CyberProtect at anytime.

The cost of Viasat CyberProtect is $6.99/mo. The first month of service is free for eligible customers.*

 

*Customers will not be eligible for the First Month Free promotion if they had Viasat CyberProtect in the past, removed it and re-added it.

Getting started is quick and easy. Follow the steps below to activate protection across your devices:

 

Step 1: Choose Your Device

 

Select the appropriate setup option based on the device you want to protect:

  1. Computers

    1. Windows PC

    2. macOS

  2. Smartphones and Tablets

    1. Android

    2. iOS

Step 2: Install and Activate

  1. Follow the on-screen installation instructions.
  2. Sign in to your Bitdefender account when prompted.

Once installed, you’ll benefit from:

  • Complete Protection: Defend against malware, ransomware, phishing, scams, and other cyber threats.

  • Enhanced Performance: Optimize and speed up your devices with built-in cleanup tools.

  • Multi-Device Coverage: Protect up to seven devices, including computers, smartphones, and tablets.

  1. Log in to the Bitdefender Customer Portal.
  2. Select “Digital Identity Protection” from the left menu.
  3. Click "Begin" on the welcome screen.
  4. Enter or confirm your email address.
  5. Verify your email using the security code sent to you.
  6. Wait for the initial scan to complete.

You're all set! Your identity is now actively monitored.

 

NOTE: You can add additional information to monitor, such as email addresses and phone numbers, on the "Data Monitoring" page.

 

Key Features:

  • 360° View of Your Digital Footprint: See where your personal data appears online.

  • 24/7 Data Breach Monitoring: Continuous scanning across the public web and dark web.

  • Actionable Recommendations: Get simple, one-click steps to reduce risk and secure your accounts.
  • A weekly Digital Identity Protection report to keep you informed of any potential threats to your personal information.  

 

  1. Log in to the Bitdefender Customer Portal.
  2. Select “Parental Control” from the left menu.
  3. Click "Get Started" and create a secure PIN.
  4. Create a profile for your child: 
    1. Name
    2. Profile picture
    3. Date of birth
  5. Download the Parental Control app on your child’s device(s).
  6. Return to the portal to customize settings.

Customize Your Child's Experience:

  • Content Filtering – Block inappropriate websites and content

  • Screen Time Management – Set daily limits and schedules

  • Activity Monitoring – View detailed reports of online activity
  • Location Tracking - Click HERE to learn more
  • You now have full visibility and control over your child’s digital habits. 

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