Viasat Equipment Return Guide
Leased Equipment Recovery Kits are sent to collect equipment in the event of an upgrade, move, or disconnect. If you have been advised to return your equipment to Viasat, review the information below to ensure the proper equipment is returned and avoid unnecessary charges.
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Return the Viasat modem and power cord from inside your house, and the TRIA (Transmit and Receive Integrated Assembly) of the dish assembly outside.
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Do not return the dish or the mounting brackets.
- Note: See illustrations below for packing instructions if you receive an equipment recovery kit from UPS.
- IMPORTANT: Do not ship equipment to Viasat without a Leased Equipment Recovery Kit. Returned equipment cannot be accepted without a Viasat-provided equipment box and shipping label.
Once your account is disconnected, you have 30 calendar days to return your leased equipment to Viasat.
- Yes, but only if we do not receive your equipment within 30 calendar days.
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To see the unreturned equipment fees applicable to your service plan, see the Lease Addendum to the Customer Agreement located at Viasat.com/legal.
- Depending on the source of the damage, there could be a charge. Equipment that was damaged due to a natural disaster (e.g., tornadoes, earthquakes, floods, etc.) will not be charged.
- For more information, please visit our natural distater help center article.
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Yes. You can track equipment recovery shipments at UPS.com to help track your returned leased equipment.
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If the Leased Equipment Recovery Kit from UPS for discontinued service is missing or delayed, please check the UPS website before contacting Viasat.
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Use your Viasat account number to check UPS.com to follow the UPS Tracking for your Leased Equipment Recovery Kit and equipment return status.
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If you are to receive a Leased Equipment Recovery Kit from UPS, please allow up to seven business days for the recovery kit to arrive.
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If it has been more than seven days, you may have to request another recovery kit be sent to you.
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We will ship another kit to your new address, but you need to provide us with your new address when you call 855-463-9333.
- We understand how the impact of a natural disaster can be challenging. Our Care agents will assist you with suspending or disconnecting your Viasat Internet service, depending on the damage's severity. Please call us at 855-463-9333.
- For more information, please visit our natural distater help center article.
Depending on your Viasat modem, instructions for securely and safely packing your leased Viasat equipment are described below.
Under the heading, How to return your Viasat equipment, confirm the type of modem you have and follow the packing and return instructions for your modem type.
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