Viasat Inflight Wi-Fi Privacy Policy

In exchange for access to and use of the Service, you:

1. Agree to provide Viasat with accurate and complete registration information, if requested, and to notify Viasat of changes to your registration information;

2. Agree to protect the password, username and security information you use to access the Service, if applicable, and to notify Viasat immediately of any known unauthorized use of your account;

3. Agree to comply with all applicable laws and regulations, including, but not limited to, copyright and intellectual property rights laws;

4. Agree not to use the Service to do or share anything that violates this Agreement, is misleading, discriminatory, fraudulent, or could impair the Service;

5. Represent that you are at least 18 years of age and you will supervise and accept responsibility for usage of your account by minors. You cannot use the Service if we have previously disabled your device from accessing our services for violations of this Agreement, or you are prohibited from receiving our products, services, or software under applicable laws.

You may access the Service by (1) paying for the Service (“Paid Service Options”) or (2) for no charge through Viasat's ad-supported “sponsored” Service (“Free of Charge Service Options”). The Service options available to you will vary depending on the Airline flight, and each option may not be available on everyAirline flight.

1. Paid Service Options: The Paid Service Options apply to any in-flight purchase of Service, including, but not limited to, using a credit card, debit card, voucher or any other valid payment method accepted by Viasat.

   1. General Billing Terms: A billing period generally starts on the day and time you log in following the completion of the registration process (the “Billing Commencement Date”). The Billing Commencement Date will be the day and time you log in. You will be logged off of the Service when (i) you click the “Logout” button (“Individual Logout”); or (ii) the system automatically logs you off because your session time has expired, your device has been powered off or has been inactive for an extended period of time, or use of the Service is no longer permitted on the flight due to the aircraft approaching or having reached its destination (“Automatic Logout”). The billing period ends on upon the earliest to occur of an Individual Logout or Automatic Logout.

   2. Single Session Pay Per Use Plan: At the start of each session, we will charge all fees related to your use of the Service, including taxes, surcharges or other assessments applicable to the Service (“Service Fees”) to your credit card, debit card, voucher that you may purchase or receive from Airline personnel (“Voucher”), or any other valid payment method accepted by Viasat.

   3. Pay Per Flight Plan: Each pay per flight session begins on the Billing Commencement Date and ends at the point in time when Service is no longer permitted on the flight due to the aircraft approaching or having reached its destination. At the start of each session, we will charge all Service Fees related to your use of the Service to your credit card, debit card, Voucher, or any other valid payment method accepted by Viasat.

   4. Roaming Fees: If you are a subscriber of another service provider that has a contractual relationship allowing that service provider's subscribers to roam on Viasat's Wi-Fi network, your service provider may charge you a roaming fee for access to Viasat's Wi-Fi network.

   5. Payment Terms: You agree to pay all Service Fees in accordance with the provisions of the Service plan you selected. You authorize Viasat to charge your credit card, debit card, or any other valid payment method accepted by Viasat for payment of all, or any portion of, your Service fees, until such amounts are paid in full. Your card issuer agreement governs use of your credit or debit card in connection with this Service; please refer to that agreement for your rights and liabilities as a cardholder. You may also pay your Service Fee using a Voucher.If we do not receive payment from your credit or debit card issuer or its agent, via a Voucher, or through another valid payment method accepted by Viasat, you agree to pay us all amounts due upon demand by us. You agree that we will not be responsible for any expenses that you may incur resulting from overdrawing your bank account or exceeding your credit limit as a result of an automatic charge made under this Agreement.

   6. Billing Errors and Collections: If you think a charge is incorrect or you need more information on any charges applied to your account, you should contact us at +(00) 1 866-497-5377 or +(00) 1 979-775-3699 within 60 days of receiving the statement on which the error or problem appeared. We will not pay you interest on any overcharged amounts later refunded or credited to you. If we choose to use a collection agency or attorney to collect money that you owe us or to assert anyother right that we may have against you, you agree to pay the reasonable costs of collection or other action including, without limitation, collection agency fees, reasonable attorneys' fees, and court costs.

2. Free of Charge Service Options: Free of Charge Service Options apply to free or discounted access to the Service through a sponsor, such as, but not limited to, sponsored (a) internet sessions, whether access to the open internet or to specific content, (b) entertainment content, (c) media content, (d) e-commerce websites, or (e) retail services. The Free of Charge Service Option also applies to free or discounted access to the Service through your wireless service plan if you receive wireless service through a participating wireless telecommunication provider.

   1. How free of charge service works: Viasat offers free access to the Service by working with businesses and organizations to sponsor your internet access. Sponsors pay Viasat when you interact with them, for example, when you consume their content, visit their web properties, create accounts with them or purchase things from them. Some of the money they pay us covers your internet access.

   2. Your commitments:

      In order to provide you free or discounted internet access, you agree that we can show you ads and offers from businesses that pay us to promote to you. Protecting your privacy is central. We have designed sponsored access to the Service to display relevant content without telling sponsors who you are. Sponsors tell us the kind of audience they want to see their ads and offers (for example, people who are flying to New York City, or who have shown interest in beauty products). We then show their ads and offers to people who match that description based on their current or past interactions with the Service.

      Some of the sponsored access options may require you to connect to services provided by third parties, in which case you will be subject to any applicable terms of service of that provider. For example, if you visit a sponsor's web property and provide information to them directly (for example by creating an account or buying something, or agreeing to tracking or targeting), then you are providing that information to them under the sponsor's terms of service, and you are subject to their privacy policy.

   3. Access options. Viasat may provide access to the Service through a Free of Charge Service Option through one or more of the following options:

      • Sponsored Internet: provides you access to the Service if you complete an action. Each offer will clearly indicate the action required from you and the duration of access to the Service. For example:

        “Watch a one-minute video for 30 minutes of internet access ”

        “ Sign up for a loyalty program for two hours of internet access ”

        “ Purchase an activity for three hours of internet access”

        We will activate the Service only after you successfully complete the action. You may be required to complete the action on a sponsor's website, in which case you will be subject to the sponsor's terms of service and privacy policy, rather than the terms of this Agreement. After you complete the action we will automatically activate your Service.

         

      • Promoted Services give you access to our sponsors' websites, select online services, and select mobile applications, such as, video streaming services, social networks or messaging applications. You may be required to make a selection to use the Promoted Services or access may be enabled automatically by default when you connect to the Wi-Fi network. Any use of our sponsors' Promoted Services are provided to you under their terms of service and privacy policy.

      • Media Services give you access to selected entertainment content, for example, movies, sports or news.

      • Retail Services gives you access to buy products and services. If you complete a transaction on a sponsor's website you will be subject to the sponsor's terms of service and privacy policy.