Information Assurance and Cybersecurity Technical Support

We take great pride in our products and are available 7 days-a-week to support you. If you have support questions about your Information Assurance products, please call our Viasat Customer Care Center. We will be happy to answer any questions you may have.

Our professional troubleshooting support service includes escalation access to the next level support team member.  Viasat Customer Care helps customers with issues such as product usage guidance, product training, installation support, network and system compatability, warranty coverage, product returns and replacements, and product or driver upgrades.
 
Please contact us for training, service, and support related to:
 
AltaSec INEs (e.g., KG-250, KG-250X, KG-250M, KG-255, IPS-250, KG-142, HAIPE inline network encryptors)
Telephone:  +1 760-476-4754
Toll-free:  888-VIASAT-4

Email:  altasec@viasat.com
Hours:  7 days-a-week, 24 hours-a-day for Tier 1 Technical Support
 
Inline Media Encryptors (IMEs) (e.g., KG-200, KG-201)
Telephone:  +1 760-476-4754
Toll-free:  888-VIASAT-4

Email:  eclypt@viasat.com
Hours:  7 days-a-week, 24 hours-a-day for Tier 1 Technical Support
 
Eclypt Encrypted Hard Drives (e.g., Eclypt Core, Eclypt Freedom)
UK Telephone:  08450 66 44 00

International Telephone:  +44 (0) 1929 55 85 55

Email:  eclypt@viasat.uk.com
Hours:  08:00-17:00 GMT Monday-Friday
 

All Other Viasat Information Assurance and Cybersecurity Products

Telephone:  +1 760-476-4754

Toll-free:  888-VIASAT-4

Email:  altasec@viasat.com

Hours:  7 days-a-week, 24 hours-a-day for Tier 1 Technical Support