A dedicated team of experts, available around-the-clock
A dedicated team of experts, available around-the-clock
A dedicated team of experts, available around-the-clock
A dedicated team of experts, available around-the-clock

Support + Training

Installation, Integration, and Sustainment Support for Viasat Products and Networks

Whether you need support with installation and integration, or sustainment of Viasat products and networks, our dedicated team of experts is available around-the-clock to lend a hand. Over 250 technicians, field engineers, and customer support staff are just steps away from our engineering labs, research and development think tanks, and global logistics resources for collaboration and speed to resolution. Includes Sensitive, Classified, and/or VIP.

For Viasat enterprise, business, and government services and systems support, find your relevant contact in the Contact menu to the right.

Exede Internet Customers (Residential)

 

24/7 Technical Support 


Our newly expanded, high-tech support center is located at our company headquarters in Carlsbad so engineering and development resources can be quickly accessed for time-sensitive needs.

  • Call Center, Network Operations Center, and Remote Technical Support 24/7/365

Training + On-site Support 


For short-or long-term support and sustainment, we have experienced field engineers who can deploy globally. Our support team is staffed with U.S. citizens holding DoD security clearances, capable of supporting your critical VIP government and commercial operations, ranging from sensitive to classified.

  • Integration, Test, Optimization, Installation, Maintenance, Repair, Overhaul, Refurbishment, and Upgrades
  • Technical Documentation and Training (at your office or ours)
  • Email: noc-carlsbad@viasat.com

Global Logistics + Repair


We manage warehouses worldwide to help you quickly repair, refurbish, or upgrade your Viasat equipment and offer courier and next-flight-out options to meet critical deadlines.

  • Service Parts Analysis and Planning
  • Service Parts Management
  • Depot Repair
  • Preventative Maintenance
  • Product Upgrades
  • Product Refurbishment
  • Extended Warranty Support
  • Obsolescence Planning

Network Operations + Management


Our network operations team and facilities are prepared to train your team, provide backup operations, or run your private network. Serving both commercial and government industries, we have the breadth of experience and flexibility to handle all types of operations.

  • Performance Monitoring and Fault Resolution
  • Traffic Management and Beam Optimization
  • Provisioning, Commissioning, and Configuration Management

System Engineering Services


If you have a complex, multi-vendor system or platform and need help integrating Viasat products and services, our team of development, system, application, and field engineers are available for collaboration and support. We have experience integrating multiple devices, including SATCOM, networking, and cybersecurity, and will work alongside you to deliver optimal end-to-end results.

Contact