General Support

Our technical support team responds to your customer operational questions or issues. In addition, we can provide answers to your product inquiries, including analyzing new requirements or RFPs and RFQs that might not be addressed by our catalog products.

Telephone assistance is available from 8:00 a.m. to 5:00 p.m. PT, Monday through Friday

Contact information:

Email: EnerLinks.support@viasat.com

Toll-Free within U.S.: (+1) 877-363-7396

Tel.: (+1) 619-438-6023

Fax: (+1) 619-438-6068

Warranty Product Service

To verify the warranty of a product or to arrange for a warranty repair, please contact:

Email: EnerLinks.warranty@viasat.com

Toll-Free Within U.S.: (+1) 877-363-7396

Tel.: (+1) 619-438-6014

Fax: (+1) 619-438-6068

Warranty Service

All products include a twelve-month warranty from the date of shipment of the product. Details of Product Warranty are specified in our standard Terms and Conditions. In the event a problem is encountered during the warranty period, customers should contact us to initiate the Return Material Authorization (RMA) process at EnerLinks.rma@viasat.com. Please provide the unit model number or part number and the serial number as well as a written description of the symptoms and problems you are experiencing. If you prefer to call, please have this information available.

Out-of-Warranty Service

Out-of-warranty product(s) require a purchase order prior to the issuance of RMA confirmation. We provides a fixed repair price when service is required. Send an e-mail to EnerLinks.rma@viasat.com with the unit model number or part number and the serial number as well as a written description of the symptoms and problems you are experiencing. If you prefer to call, please have this information available.

Supplier Purchasing Information

Our Terms and Conditions are applicable to all domestic fixed-price solicitation/purchases.