Information Assurance and Cybersecurity Technical SupportInformation Assurance and Cybersecurity Technical Support
We take great pride in our products and are available 7 days-a-week to support you. If you have support questions about your Information Assurance products, please call our ViaSat Customer Care Center. We will be happy to answer any questions you may have.
Our professional troubleshooting support service includes escalation access to the next level support team member. ViaSat Customer Care helps customers with issues such as product usage guidance, product training, installation support, network and system compatability, warranty coverage, product returns and replacements, and product or driver upgrades.
Please contact us for service and support related to:
AltaSec INEs (e.g., KG-250, KG-250X, KG-250M, KG-255, IPS-250, HAIPE inline network encryptors)
Telephone: +1 760-476-4754
Hours: 7 days-a-week, 24 hours-a-day for Tier 1 Technical Support
Inline Media Encryptors (IMEs) (e.g., KG-200, KG-201)
Telephone: +1 760-476-4754
Hours: 7 days-a-week, 24 hours-a-day for Tier 1 Technical Support
Eclypt Encrypted Hard Drives (e.g., Eclypt Core, Freedom, Nano)
UK Telephone: 08450 66 44 00
International Telephone: +44 (0) 1929 55 85 55
Email: eclypt@viasat.uk.com
International Telephone: +44 (0) 1929 55 85 55
Email: eclypt@viasat.uk.com
Hours: 08:00-17:00 GMT Monday-Friday
All Other ViaSat Information Assurance and Cybersecurity Products
Telephone: +1 760-476-4754
Toll-free: 888-VIASAT-4
Email: altasec@viasat.com
Hours: 7 days-a-week, 24 hours-a-day for Tier 1 Technical Support
Relevance: ViaSat tech support, technical support, KG-250 tech support, KG-250X, IPS-250, KG-255, KG-200, KG-201, Eclypt Core, Freedom, Nano, Orion, ViaSat Customer Care Center, customer support, Stonewood, Flagstone