Remote and mobile users benefit from AcceleNet support around-the-clock and in every time zone.
AcceleCare technical support services follow a proven methodology designed to ensure you have easy ways to report problems and that we resolve them efficiently and expeditiously.

Customer Service

AcceleNet Customer Care
AcceleNetSupport@viasat.com

Secure Client Log-In

Our customers and partners receive secure, round-the-clock access to technical documentation and a web-based ticketing system to create and track problem tickets.

Login here

Software Support

•  1 year Software Subscription Service
  • All bug fixes
  • All new features within point releases
  • Remote installation assistance
  • Guidance on configuration and integration issues
• Problem management, escalation and case tracking 
• Email access to support center
• Access to secure web ticketing system